Frequently Asked Questions
1. From my initial request, how long will it take for regular arrangements to be set up?
We try and set these up very quickly. With a bit of notice, we can assign your own member of staff within days.
2. Can I set my own days and times?
Of course you can. Once these have been established, the same days and times will be honoured
3. What about Public Liability Insurance?
Yes- we are FULLY insured
4. Will I get the same Member of Staff each time?
Yes you will. Of course there are days where this Member of Staff is sick, on Holiday or leaves the Company -then you will be allocated another suitable person.
5. How do you select your Members of Staff?
An initial telephone interview will be held. If they sound promising, they are invited to our Offices for a full interview. They have to supply references which are thoroughly checked. If their experience is satisfactory, they start on a 3 month trial basis. Our staff are CRB/DBS checked (police checked)
6. If I am not happy with my allocated Member of Staff, what can I do?
You call us- explain your discontent, and we will have them replaced by the next visit.
7. How much notice do you need for a cancellation?
At least 24 hours
8. Can I leave your Company a spare set of keys?
We are key holders for many of our Clients. This is added security and peace of mind for you and your family.
9. What areas do you cover?
BH1 BOURNEMOUTH Town Centre, Springbourne, East Cliff, Boscombe
BH2 BOURNEMOUTH Bournemouth Central, West Cliff
BH3 BOURNEMOUTH Talbot Woods, Winton
BH4 BOURNEMOUTH Westbourne, Branksome Woods
BH5 BOURNEMOUTH Boscombe, Pokesdown
BH6 BOURNEMOUTH Southbourne, Tuckton, Wick
BH7 BOURNEMOUTH Littledown, Iford
BH8 BOURNEMOUTH Malmesbury Park, Charminster, Queens Park, Strouden Park, Townsend
BH9 BOURNEMOUTH Winton, Moordown, Throop, Muscliff
BH10 BOURNEMOUTH Kinson, Northbourne, Redhill, Ensbury Park, Wallisdown
BH11 BOURNEMOUTH Kinson, Bear Cross, West Howe, Wallisdown
BH12 POOLE Branksome, Alderney, Upper Parkstone, Newtown
BH13 POOLE Canford Cliffs, Sandbanks, Branksome Park
BH14 POOLE Lower Parkstone, Lilliput, Penn Hill
BH15 POOLE Town Centre, Hamworthy, Oakdale
BH17 POOLE Canford Heath, Creekmoor