© Copyright 2009 - 2020 Westbourne Homecare. All rights reserved.

                                         Frequently Asked Questions


 

 

 

 

1. From my initial request, how long will it take for regular arrangements to be set up?

We try and set these up very quickly. With a bit of notice, we can assign your own member of staff within days.

2. Can I set my own days and times?

Of course you can. Once these have been established, the same days and times will be honoured

3. What about Public Liability Insurance?

Yes- we are FULLY insured

4. Will I get the same Member of Staff each time?

Yes you will. Of course there are days where this Member of Staff is sick, on Holiday or leaves the Company -then you will be allocated another suitable person.

5. How do you select your Members of Staff?

An initial telephone interview will be held. If they sound promising, they are invited to our Offices for a full interview. They have to supply references which are thoroughly checked. If their experience is satisfactory, they start on a 3 month trial basis. Our staff are CRB/DBS checked (police checked)


6. If I am not happy with my allocated Member of Staff, what can I do?

You call us- explain your discontent, and we will have them replaced by the next visit.

7. How much notice do you need for a cancellation?

At least 24 hours

8. Can I leave your Company a spare set of keys?

We are key holders for many of our Clients. This is added security and peace of mind for you and your family.


 

9. What areas do you cover?

 

BH1    BOURNEMOUTH    Town Centre, Springbourne, East Cliff, Boscombe

BH2    BOURNEMOUTH    Bournemouth Central, West Cliff   

 

BH3    BOURNEMOUTH    Talbot Woods, Winton

BH4    BOURNEMOUTH    Westbourne, Branksome Woods

BH5    BOURNEMOUTH    Boscombe, Pokesdown

BH6    BOURNEMOUTH    Southbourne, Tuckton, Wick

BH7    BOURNEMOUTH    Littledown, Iford

BH8    BOURNEMOUTH    Malmesbury Park, Charminster, Queens Park, Strouden Park, Townsend   

 

BH9    BOURNEMOUTH    Winton, Moordown, Throop, Muscliff

BH10    BOURNEMOUTH    Kinson, Northbourne, Redhill, Ensbury Park, Wallisdown

BH11    BOURNEMOUTH    Kinson, Bear Cross, West Howe, Wallisdown

BH12    POOLE    Branksome, Alderney, Upper Parkstone, Newtown

BH13    POOLE    Canford Cliffs, Sandbanks, Branksome Park

BH14    POOLE    Lower Parkstone, Lilliput, Penn Hill

BH15    POOLE    Town Centre, Hamworthy, Oakdale

BH17    POOLE    Canford Heath, Creekmoor
       
BH21 WIMBOURNE